Question 1

How do I know what size generator I need?

Accepted Answer

J&H will come to your home, design a system to fit your needs and size the generator to your needs.

Question 2

What type of fuel does the generator use?

Accepted Answer

Natural gas or propane gas.

Question 3

What if I don't have either?

Accepted Answer

We will work with the propane company of your choosing to ensure you have the correct size tank to properly operate the generator.

Question 4

Why must a customer who uses propane choose the supplier?

Accepted Answer

Propane companies differ in pricing and the types of tank they supply. By directly working with the propane company a customer can tailor the product to fit their budget.

Question 5

How does the generator work?

Accepted Answer

The generator knows when the utility power is not functioning and will turn itself on and provide electric to your home until utility power is restored. Then it turns itself off and returns to monitoring.

Question 6

Is there anything I have to do to make it work?

Accepted Answer

No, everything is automatic.

Question 7

How will I know the generator will operate when I have an outage?

Accepted Answer

J&H Power Equipment Inc. installs an LED remote indicator light during installation. Once a week the generator will test itself, running a complete diagnostic in 8 different categories. If it finds an issue the LED light will blink, letting you know J&H Power Equipment Inc. should be called.

Question 8

What if I'm away often and want to monitor the generator?

Accepted Answer

You may subscribe to InfoHub, which will send you a direct phone or text message if an issue with the generator occurs.

Question 9

How long does the install take?

Accepted Answer

Typically it's a one day process to install the generator, completing the natural gas and electrical hook up. If you are having propane installed, that is separate from our install and the propane company will inform you of their own time frame.

Question 10

Can I run everything in my house on a generator?

Accepted Answer

Yes, J&H Power Equipment Inc. will fit the generator to the size of electric draw you require. Our load management system allows full house operation using a smaller, more efficient generator.

Question 11

Is this something that requires permits?

Accepted Answer

Yes, typically there are two permits involved: one for the electric connection portion of the install and one for the gas connection portion of the install.

Question 12

Does the generator require any maintenance?

Accepted Answer

Yes. As a full service dealer, J&H Power Equipment will perform a 27 point maintenance and inspection on your generator. This is typically once a year but can be customized for customers who require a more frequent inspection.

Frequently Asked Questions

What areas do you serve?

Are your technicians licensed and insured?

Do I really need a generator?

Do you offer financing?

How much does it cost?

Do you service all types of home generators?

How long does it take to install a generator?

How do I know what size generator I need?